Training can be provided in a number of areas to suit Business, Community, Organisations or Individual applications. Many of the training packages will be offered through the ACE (Adult & Community Education) Gunnedah Office. However Businesses and Organisations can access training packages by negotiation. I am also available as a guest speaker to talk about economic development potentials for small Community's, motivation presentations for Employees, Organisations and small Community's.

Training Packages Offered:-

The following Packages are offered as 3-hour workshop presentations and can be facilitated either at night 6 to 9pm, Weekends either morning or afternoon or during working hours by negotiation. All courses include detailed easy to understand presentation and, handout material for future reference. ,

1. Loss Prevention (retail stores). Modules Covered:

• Identify Potential Risks & Exposure
• Develop Surveillance Techniques
• Methods of Apprehension (Shop Lifters)
• Collection of evidence to prove an Offence
• Complying with Privacy and Discrimination
• OH&S issues for staff involvement
• Compensation as a victim
• Potential reprisal or intimidation by Offenders

*** On site inspections to assist with identifying and assessing potential risks in your business, together with suggestions as to how to reduce or eliminate potential risks are also available by negotiation. ***

2. Armed Hold Up. Modules Covered:

• Identify Potential Risks & Exposure
• Methods to minimise Risk & Exposure
• How to cope with an Armed Hold Up situation
• The recovery process (Owner/Operator & Staff)

3. Customer Service:

• The importance of Customer Service and how it will make
  your Business more profitable.
• The relevance of the highest standards of Customer Service
  in every business, not just Tourism and Retail.
• Practical Demonstrations

4. Merchandising Skills:

• Industry Standards for Merchandising Stock
• Legal Elements for merchandising scheduled products (hazardous products)
  Safety Data Sheets
• What well merchandised products can do for your profits
• Practical Demonstrations

5. First Aid Training: (Work Cover Approved Australian Red Cross Certificate)

• Senior First Aid Certificate
• Occupational First Aid
• Advanced Resuscitation